Archive for July, 2006

Capital One Comes Through

| July 19, 2006 6:53 am

I wanted to updated everyone on our Capital One Fiasco. As I posted earlier, we had called Capital One to let them know we were heading to New Zealand for an extended stay and we would be making various large charges. Upon arriving in New Zealand, we had to make numerous phone calls to the “fraud” department to “unlock/unfreeze” our credit card. We ended up spending about $80 in cell phone and calling cards calling back to the US from NZ. We sent Capital One a letter expressing our dissapointment with their fraud department and customer service department. Yesturday, we received a response with an apology and a credit of $80 to our account. I must say that I am happy Capital One did the right thing and covered our expenses for the expenses and inconvenience that their overzealous fraud department caused us during our trip.